Your satisfaction is guaranteed. We offer a 10-day return window for most non-perishable, unopened items in their original packaging. Due to the nature of food products, perishable goods are not eligible for return unless they arrive spoiled or damaged
We sincerely apologize for any inconvenience. Please contact our 24/7 Support Team within 48 hours of delivery at support@bizipayfoodbank.com with your order number and photos of the issue. We will arrange for a replacement, credit, or full refund immediately—whichever you prefer
For health and safety reasons, we cannot accept returns on:
Opened or consumed food items.
Perishable goods (fresh produce, dairy, meat, seafood) unless a quality issue is reported upon delivery.
Items past their "best by" or "use by" date.
Final sale or clearance items (clearly marked at purchase).
Delivery times vary by location and product type (e.g., fresh vs. shelf-stable). You will see estimated delivery dates at checkout. We offer various shipping speeds, including expedited options where available.
Absolutely. All transactions are encrypted and secured with Norton™ Security and PCI DSS compliance. We never store your full payment details on our servers.
Our dedicated team is here 24/7. You can reach us via:
Email: support@bizipayfoodbank.com
Live Chat: Available on our website and mobile app.
Phone: 07036144656
Once your order ships, you will receive a confirmation email with a tracking link. You can also view real-time status by logging into your "My Account" section.
